MODULE 11

Staff Academy

Train new staff to become live sellers using lessons, scripts, quizzes, practice drills, and certification progress.

👤 Trainee Profile

Staff NameRole

📊 Academy Dashboard

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Role--

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🎓 Training Lessons

Lesson 1 — Live Selling BasicsUnderstand item numbers, first mine basis, payment rules, and buyer flow.

Lesson 2 — Camera ConfidenceSpeak clearly, smile, show products slowly, and repeat important details.

Lesson 3 — Product PresentationShow front, back, side, inclusions, flaws, market price, and live price.

Lesson 4 — Comment HandlingRead comments fast, confirm buyers, answer questions, and avoid confusion.

Lesson 5 — Closing SalesCreate urgency, repeat price, ask for “MINE,” and confirm payment instructions.

Lesson 6 — Customer TrustBe honest about condition, flaws, authenticity, and delivery expectations.

Lesson 7 — Scam PreventionNever release items without confirmed payment. Watch for fake screenshots.

Lesson 8 — Post-Live Follow-UpConfirm payment, pack, ship, send tracking, and ask for reviews.

0% training complete

🎤 Host Practice Script

Opening: Hi everyone! Welcome to our live selling tonight. Rules: 1. Comment MINE + item number. 2. First mine basis. 3. Payment via GCash, Maya, or bank. 4. Delivery via Lalamove, Grab, J&T, or LBC. Product Demo: Next item is #[ITEM NUMBER], [ITEM NAME]. Condition is [CONDITION]. Inclusions are [INCLUSIONS]. Flaws or issue: [ISSUE]. Market price is ₱____. Live price tonight is only ₱____. If you want this, comment MINE #[ITEM NUMBER].

🧪 Certification Quiz

1. What should a buyer comment to buy?2. Can staff release an item without confirmed payment?3. What must be disclosed during product demo?4. What should staff do after buyer pays?5. What is the safest rule for fake screenshots?

Quiz result will appear here.

🎭 Role Practice Drill

Practice Scenario

Practice reply will appear here.

✅ Certification Requirements

Staff can be approved as Live Seller when: 1. Training progress is 100%. 2. Quiz score is at least 80%. 3. Staff can read the opening script confidently. 4. Staff can demo 3 products without missing condition, inclusions, flaws, and price. 5. Staff understands no payment = no release. 6. Staff can log buyers properly. 7. Staff can send post-live payment and delivery messages.