MODULE 12

SOP Library

The master operations manual for live selling staff. Every process has objective, tools, steps, output, quality check, mistakes, and troubleshooting.

📚 SOP Dashboard

Total SOPs0

Selected SOP--

StatusReady

ModeStaff

🔎 Open SOP

Select SOP

Choose an SOP and click Open SOP.

✅ Master SOP List

1. Pre-Live PreparationPrepare theme, items, tools, prices, photos, and reminders.

2. Inventory NumberingEvery item gets a clear number and SKU before live.

3. Pricing ItemsSet market price, live price, lowest price, and bundle price.

4. Product PhotosTake front, back, side, logo, inclusions, and flaws.

5. Live PromotionPost teaser, preview, final reminder, and recap.

6. Studio SetupPrepare phone, lights, mic, tripod, internet, table, QR, and order sheet.

7. During Live SellingFollow opening, product demo, flash deal, recap, and closing.

8. Order LoggingRecord buyer, item, price, status, payment, and delivery.

9. Payment VerificationConfirm actual payment before packing or shipping.

10. Packing OrdersInspect, photo, wrap, label, and prepare for courier.

11. Shipping OrdersBook courier, send tracking, and confirm delivery.

12. Customer SupportAnswer inquiries, complaints, reminders, and reviews.

13. Analytics ReviewTrack revenue, orders, conversion, best sellers, and improvements.

📝 Add Custom SOP

SOP TitleObjectiveTools NeededStep-by-Step ProcessExpected OutputQuality Check

🧠 Staff Golden Rules

1. Follow the SOP before asking what to do. 2. Do not skip item numbering. 3. Do not sell below lowest price without approval. 4. Do not hide flaws. 5. Do not release unpaid items. 6. Always log buyers immediately. 7. Always send delivery proof. 8. Always complete end-of-day report. 9. When confused, check the SOP Library first. 10. Protect customer trust at all times.