STAFF ACCOUNTABILITY Role Assignment App Assign staff roles, give exact responsibilities, track completion, and generate a daily accountability report.
👥 Assign Today’s Team Live Host Moderator Order Logger Packing Staff Shipping Coordinator Customer Service Save Team Roles 📊 Accountability Dashboard Team Ready 0/6
Task Progress 0%
Status Pending
Live Approval No
🎤 Host Responsibilities Before Live Review items, prices, script, and opening rules.
During Live Present each item clearly, repeat item number, price, flaws, and call for MINE.
After Live Thank viewers, remind buyers to message, and announce next live.
💬 Moderator Responsibilities Before Live Prepare pinned comment with rules, payment, and delivery details.
During Live Read comments, confirm first mine, answer FAQs, and alert host.
After Live Help send recap and reply to interested buyers.
🧾 Order Logger Responsibilities Before Live Open order sheet and prepare item list.
During Live Record buyer, item number, item name, price, and payment status immediately.
After Live Send order list to payment and packing team.
📦 Packing + Shipping Responsibilities Packing Staff Verify paid orders, inspect items, take photo, wrap, label, and prepare for courier.
Shipping Coordinator Confirm address, book courier, send tracking, and update status.
Customer Service Send payment reminders, delivery updates, complaint replies, and review requests.
🧾 Generate Staff Briefing Generate Briefing Copy Briefing Staff briefing will appear here.
⚠️ Escalation Rules Call owner/manager immediately if: 1. Buyer claims paid but payment is not showing. 2. Item has damage not disclosed during live. 3. Buyer requests refund or return. 4. Staff accidentally confirms two buyers for one item. 5. Courier loses or damages package. 6. Buyer becomes angry or abusive. 7. Staff is unsure whether to release an item. Golden rule: When unsure, pause and escalate. Do not guess.