DISPUTE CENTER

Returns & Refunds App

Handle customer issues, proof collection, refund requests, return decisions, and owner approval professionally.

📊 Dispute Dashboard

Open Cases0

Owner Review0

Resolved0

Refund Cost₱ --

⚠️ Add Dispute Case

Customer NameItem / OrderOrder AmountIssue TypeCase StatusCustomer ComplaintProof Needed / ReceivedProposed Solution

📋 Dispute Cases

💬 Dispute Message Generator

Message TypeCustomer NameItemDetails

Generated dispute message will appear here.

🧭 Dispute Master Flow

1. AcknowledgeReply calmly and thank customer for reporting the issue.

2. Collect ProofAsk for photos/videos, payment proof, order number, and delivery proof.

3. Check RecordsReview live video, product photos, listed flaws, and chat history.

4. DecideReturn, refund, partial refund, store credit, reject, or owner review.

5. Confirm ResolutionSend final message and save case as resolved.

⚠️ Staff Rules

1. Do not promise refund without owner approval. 2. Always ask for proof before deciding. 3. Check if the flaw was disclosed during live. 4. Buyer changed mind is not automatic refund. 5. Delivery damage needs courier proof. 6. Luxury items need authentication review. 7. Keep all screenshots and messages. 8. Escalate high-value items to owner.