MODULE 8

Customer Service Center

Staff scripts for inquiries, payment reminders, delivery updates, complaints, returns, reviews, and repeat buyers.

📊 Support Dashboard

Open Tickets0

Resolved0

Follow-ups0

StatusReady

💬 Message Generator

Buyer NameItemMessage TypeExtra Details

Generated customer service reply will appear here.

📌 FAQ Quick Scripts

IS THIS AVAILABLE? Hi sis/boss! Yes, available pa po. Item: [ITEM] Condition: [CONDITION] Price: ₱____ Inclusions: [INCLUSIONS] To reserve, comment MINE or send payment/reservation.

HOW TO PAY? Payment options: GCash / Maya / Bank Transfer Please send screenshot after payment. Order will be processed after payment verification.

DELIVERY OPTIONS Delivery options: Lalamove / Grab for same-day delivery J&T / LBC for provincial shipping Meet-up if scheduled and approved Shipping fee is shouldered by buyer unless stated as free delivery promo.

🧾 Add Customer Ticket

Customer NameConcern TypeConcern DetailsStatus

🚦 Complaint Handling Flow

1. AcknowledgeReply calmly and thank the customer for reporting the issue.

2. Ask ProofRequest photo/video, order details, and delivery proof if needed.

3. Check RecordReview live video, item description, flaws disclosed, and chat history.

4. Offer SolutionReplacement, repair support, partial discount, return review, or store credit.

5. Close ProperlyConfirm resolution and ask if they need further help.

🧠 Staff Rules

1. Be polite even if the customer is upset. 2. Never argue in comments. 3. Move sensitive issues to private message. 4. Always ask for proof before making decisions. 5. Never promise refund or replacement without owner approval. 6. Save all screenshots and payment proof. 7. Close every conversation with a clear next step.